Wednesday, February 22, 2017

DEFINING THE PROBLEM



DEFINING THE PROBLEM


The Great Social Experiment is entering its adolescence and like the next generation - it needs a guiding hand. The question is...who are the adults?

I'm warning you now - this is longer than usual. So make sure your coffee is hot.

In my last newsletter, I introduced the topic of Deferred Maintenance and Depleted Reserves by alluding to the 2020 Kittredge deck collapse. In the wake of disaster everyone was considerably concerned about decks and hidden rot, but as disaster became case study, the impetus driving repairs diminished.  What I didn't mention is that 2020 Kittredge is a fairly new building. What does this mean for thousands of California communities many times older than that infamous building in Berkeley?

In "The 50 Year Problem," and "Why Did They Build These Buildings So Crummy," I will discuss some of the reasons behind the epidemic of leaks, and runaway entropy within many HOAs. But first I want to discuss the types of problems I'm seeing, and begin to unwrap why I believe they are so elusive.

  • There sits a 16-floor condo near Lake Merit in Oakland whose reinforced concrete has abandoned its role as a structural building material and is aspiring to the indignity of a bath sponge. Each storm seems to reveal another mysterious leak. Balconies, windows, doors, patio, planters - all leaking.
  • A townhome community in Moraga is half-way through a deck replacement project which they can barely afford, and may now need to put on hold as their 40-year-old french drains, 5' - 6' below grade, have deviously switched from draining ground water to draining cash.
  • In Napa, a once beautiful garden community cycles through community managers in search of a sorceress who can transform decades of unpainted wood siding into...well actually they can't agree on that.
  • In Marin, three communities from three different management companies within a stone's throw of each other all sag against termite and rot compromised framing. All three perch grandly, on stunningly beautiful, and impossibly inaccessible cliffs, making maintenance - no less reconstruction - prohibitively costly.

What do all of these communities have in common? Besides the obvious sagging plaster, rot, rust, and dangerously ill-advised attempted fixes - they simply don't have the capital to correctly solve the problems at hand. Each one would be incapable of fully resolving even one category of blight without raising money - no less the queue of repairs looming on the near horizon. But don't imagine that these communities are slum-bound ghetto dives because they aren't. Retired bankers, iPhone toting hipsters, and stay-at-home moms all call these buildings home. So what's going on? Why are otherwise responsible homeowners allowing their homes to spiral into disrepair? 

As I talk to these HOAs' managers and directors a disconnect soon becomes evident - but exactly what elements are disconnected is less discernible.

You know the process:
The clubhouse falls into disrepair, and then disuse, and then is locked for good.
The landscaping is simplified.
The architectural elements that made the community unique begin to rot or rust - and are eliminated in the pre-paint repair cycle because it's just too expensive to replace them.
Sidewalks heave and cracks are ground to oblivion because replacement and tree root abatement is too expensive.
The community's charm is slowly eliminated from the budget.

At risk of oversimplification, the problem is - wait for it - that owners have not set aside enough money to adequately maintain the structures.
Feeling a bit underwhelmed?
Like I said - it seems simple, and is - sort of. Insurance, management, landscaping, pool maintenance and probably all other costs have incrementally risen over the years and, predictably, building maintenance followed the same trend. Costs climbed, in some degree in-sync with inflation, and some HOAs matched the increase with higher dues; others inexplicably did not. But that's not really the point...

Here's the point - Building maintenance at some point suddenly leaped off the chart and began a steep unanticipated climb. Not unlike the fine print clouding a "No Doc" loan's balloon payment, HOA's have had a balloon expense hiding within their walls and roofs. Yet, unlike a cheap mortgage, the lurking balloon wasn't in the fine print. I will talk about this more in "The 50 Year Problem," and "Why Did They Build These Buildings So Crummy." Suffice to say, reserves imagined to offset these balloon expenses are mysteriously...missing.

Go ahead and point fingers. It's cathartic to a degree to blame previous boards of directors, the previous management company, or the reserve fund analyst; but in all honesty, it's hard to blame anyone directly. Boards do make bad decisions, managers do give bad advice, and mandatory reserve funding has draped the industry in a false sense of security. But can an individual or entity really be blamed? Not really.

In any one HOA, how many individual humans have shared the responsibility to discern the future needs of this multi-million-dollar structure, form a plan of action, and then pass along the vision to an unpaid, untrained, ever changing set of director/owners? The fact that any effective business is ever carried out by an HOA BOD is a marvel of mankind's ability to communicate and reason. The many stable and solvent HOAs out there deserve our admiration and praise.

But there are hundreds of communities without options. And there are many more on the horizon. Their fate will affect the whole.


In the next few Newsletters, I will transition from discouraging current events to some historical reasons for the bad news. And then, we'll start looking for that silver lining - or if necessary, get out some magic markers and start tracing one ourselves.

Tuesday, February 21, 2017

The Aftermath of 2020 Kittredge



The Aftermath of 2020 Kittredge
It's Not Just About Decks

6 dead, 7 badly injured, millions directly or indirectly affected by the ramifications.

Scrutiny and retrospection almost always spring from the pulverized soil of tragedy. The aftermath of the 2020 Kittredge deck collapse only a few blocks from UC Berkeley and the Berkeley Building Department offices was certainly no exception. True to form, Berkeley got busy and built an entire wing onto their already formidable bureaucratic juggernaut and set to work probing the decks and walkways attached to thousands of residential buildings.

Over a year and a half later, I'm still working in Berkeley, responding to requests to inspect decks, and assisting in retrofit projects.

This small disaster was a wake-up call which reverberated for several months in the community and property management industry. And then...?

What I have observed is that a very specific response to the Berkeley fiasco was initiated - Everyone cared a whole lot about decks - and rightfully so.

...for about a year and a half.

And now the memory, the initiative, the impetus, are shrinking against the horizon as time and distance grow between the immediate needs of right now and the crisis of back then.


But let me take a side-track, which will become the theme for a series of newsletters moving forward. I firmly believe that the deck at 2020 Kittredge, and the decks that you cringed at in the aftermath of 12:40 am June 16, 2015, are only a single facet of a much greater deferred maintenance problem hiding in plain sight within many Bay Area HOAs.  It's not just decks. No surprises here - right?

How many of you have told me in the last year, that one of your communities is at a crisis point? How many of you have opined that you really don't know how your community is going to pay for the large maintenance projects pressing for resolution?
Many of you, and more now than ever.

In the next few Newsletters, I would like to explore the reasons behind the overwhelming tide of deferred maintenance.

I'll discuss some of the following issues:

  • The 50-year problem
  • Exactly why was such crummy construction allowed?
  • Where did all the money go?
  • It's not your fault - sort of.
  • Fight or Flight - The future of The Great Social Experiment (HOAs)
  • And others...

Over time I will be hoping for your feedback. You are the industry professionals. If anyone is likely to find a solution  - it's you.

How Much? For a Dead Tree!

Posted belatedly from the December News Letter:

So, I piled the kids out of the truck at our local Christmas tree lot and we navigated around myriad puddles (except for my 2 year old who determined to detonate every gritty puddle he could locate) on our way to a couple of guys who looked like they might be in charge. "Trees Starting At $19.95," the sign had advertised, attracting my 13 year old daughter's attention. We faced off against the attendants, uncertain if we were standing in the right place - one of us would break the silence.

"So... do those colored tags indicate the price?" I finally asked.

"Nope. The trees are $10 a foot," drawled the now helpful elf, coming to life. I stifled a gasp. He handed out peppermints to the kids.

I fingered the two $20 bills in my pocket, looked down at 4 pair of expectant eyes, and quickly did the math. Maybe $40 had been a little optimistic. This tree was certainly going to fit in the back of the truck.

It's a good thing a successful Christmas season isn't determined by either the size of the Christmas tree or the amount you spend on it.

I hope you find some time this Christmas season to put aside the chaos, the reserve studies, budgets, and special assessments - and appreciate the blessings of Christmas.

The kids don't really care how big or ugly or expensive the tree happens to be, and your customers and vendors (grouchy though they may be) probably have a little kid left in them - just itching to respond to a healthy dose of Christmas cheer.

There's a lot going well out there; a lot to be thankful for. Let's all take a moment and breathe in the blessings.

Now share them.

That's the spirit of the season.

Merry Christmas from UPSI.